As part of the registration process we ask users to validate their email address. This helps to significantly reduce the risk of imposters, but there is always a chance someone is not being genuine or sincere with what they post, so we ask that users read through these recommendations and use their own discretion on the safeness of requests posted or help offered.
If you are ever in doubt, do not proceed and feel free to withdraw your request or offer of help from the site at any time. You can also use the reporting function to make us aware of anything you may find suspicious.
Think about your posts
Many requests for help will require face to face or home to home interactions like dog walking, putting up a shelf or help completing a form. Users should be mindful of the level of risk associated with this.
You will need to use your discretion about what you are prepared to request help on and whether you think it could be high risk; for example help for an elderly or vulnerable person. Some people may not want to ask for this type of help at all, others only when they have come to know their neighbours well.
In summary here are some of examples of things to consider…
Changing your mind
If, at any point from making your first post to meeting a neighbour that has answered your request, you change your mind; please feel free to withdraw the request. Requests and offers of help have no obligation on either side and your comfort with meeting new people is paramount.